Terms of Use
1. Introduction & Acceptance
By accessing or using the Aus Auto Store website (www.ausautostore.com) (“Site”) and placing an order for products (“Products”), you agree to be bound by these Terms & Conditions (“Terms” or “Agreement”). “We,” “us,” and “our” refer to Aus Auto Store, and “you” means the user or entity using the Site.
2. Account & Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
If you suspect unauthorized use of your account, notify us immediately.
We reserve the right to suspend or terminate your access and your account at our discretion, with or without cause.
3. Orders & Payment
All orders are subject to acceptance and availability. We may refuse or cancel orders at our discretion.
Payments must be made via accepted methods. You agree our payment processor may verify and charge via your selected payment method.
For certain promotions or finance options (e.g., Zip Pay), additional terms may apply.
4. Product Pricing & Availability
Prices listed on the Site are current at time of posting, but we reserve the right to adjust prices and availability without notice.
Product details, photos, and descriptions are for illustrative purposes. Actual items may vary slightly.
5. Warranty, Returns & Replacements
Change of Mind Policy:
We understand that sometimes you may change your mind about a product. Therefore, we offer a change of mind policy that allows you to return an item in new and unused condition within 30 days of the purchase date, provided it is in its original packaging.
To ensure a successful return, the item will be thoroughly inspected to verify that it is in its original condition. If the item is not in its original condition, we may reject the return and send the item back to you.
Please note that return postage will be at your own cost. Additionally, if you decide to return an item, we will issue a refund less the original postage amount and a 15% re-stocking fee.
We reserve the right to refuse any return if the item is not in its original condition, has been used or damaged after delivery, or if the return is outside of the 30-day return period.
We recommend that you keep your proof of postage and consider using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Warranty Policy:
At Aus Auto Store, we stand behind the quality of our products and want you to be completely satisfied with your purchase. All products are covered by a 12-month warranty, unless otherwise stated. The warranty period covers the replacement of the part only and does not cover any labor, fittings, or other expenses.
Our liability under all circumstances will never exceed the original purchase price of the item. All items sold are intended for professional installation by a qualified mechanic. Please note that any damage resulting from improper installation or usage will not be covered by our warranty.
Our warranty does not cover wear and tear, accidents, misuse, poor maintenance, neglect, or any other external causes. Any modifications made to the product will also void the warranty.
If you need to return a product under warranty, please contact us for a Return Authorization (RA) number before sending the product back. The product must be returned in its original packaging with all accessories included. We reserve the right to refuse any return that does not meet these requirements.
For all returns, the refund amount will be paid to your original payment method. This can take up 5 business days.
6. Fitment
We aim to provide accurate fitment information, but it remains your responsibility to ensure model compatibility. Discrepancies should be reported immediately.
7. Intellectual Property
All content on the Site (text, graphics, logos, images, software) is owned or licensed by Aus Auto Store and protected under IP laws.
You may not copy, distribute, modify, or display any content without our explicit written consent.
8. Limitation of Liability & Indemnity
To the fullest extent permitted by law, Aus Auto Store, its affiliates, directors, employees, and agents (“Released Parties”) are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or products.
You agree to indemnify and hold harmless the Released Parties from any claims, losses, damages, costs (including legal fees), and liabilities arising from:
Violation of these Terms,
Your use of the Site or products,
Any third-party claims relating to your activity on the Site.
9. Governing Law & Dispute Resolution
These Terms are governed by the laws of Victoria, Australia.
For any dispute arising under this Agreement, you agree to jurisdiction in Victoria courts.
10. Amendments
We may update these Terms at any time by publishing changes on the Site. Changes are effective immediately.
Continued use of the Site after changes constitutes acceptance.
11. Severability
If any provision of these Terms is found unenforceable, invalid, or void under applicable law, it will be severed or adjusted to achieve its purpose, and the remaining provisions will remain in full effect.
12. Entire Agreement
These Terms constitute the complete agreement between you and Aus Auto Store regarding your use of the Site and supersede any prior agreements or understandings.
13. Contact & Notices
For account or order issues, contact us via the Site.
All notices to you may be provided via email or posting on the Site.